Designing for Trust: The Art and Architecture of Salesforce Security

Trust is the foundation of the Salesforce platform — and delivering on that promise begins with secure design. In this session, we’ll explore the art and architecture of Salesforce Security, uncovering how to protect data across every layer of the platform.

From Object-Level, Field-Level, and Record-Level Security to sharing models and encryption, we’ll examine how Salesforce safeguards data at rest and in transit, ensuring confidentiality, integrity, and availability. You’ll discover how to architect scalable and compliant security frameworks that balance protection with usability — without compromising business agility.

Whether you’re a Business Architect, Solution Architect, or Technical Architect, you’ll leave with actionable insights, proven design patterns, and best practices to design for trust and build with confidence in every Salesforce implementation.

Crystal Zhu

Sr Salesforce Architect | Data Architect @ CGI

Crystal is a seasoned Salesforce Certified Architect with a proven track record of driving business growth through innovative, scalable technology solutions. With 30 Salesforce certifications and extensive experience across multiple industries, she brings deep technical and architectural expertise to complex transformation initiatives.

Holding a Master’s degree in Computer Science, Crystal excels at designing and delivering trusted, adaptable, and high-performing solutions.

As a Community Group Co-Leader and Salesforce Credential Ambassador, she is actively involved in the community and is committed to sharing knowledge, empowering others, and fostering meaningful impact and positive change.